How can we help?

This appliance is a condensing combi boiler. This means it heats water when you draw a tap. It doesn't need a water storage tank or a cylinder because the boiler is connected directly to the water mains, heating water as its needed.

This boiler was first manufactured in 2015 and is still in production.

The Heatline Capriz2 24C and Capriz2 28C boilers are compatible with a broad range of third-party roomstats and clocks. They support volt-free as well as 230vac switching. For more information on roomstats you can contact an approved installer by clicking here.

Your boiler should be pressurised to between 1 to 1.5 bar. You can use the user manual for detailed instructions on how this is checked.

You can find help in topping up your pressure by clicking here. You can also find more information by downloading and checking the user manual below.

Your boiler should work reliably for a number of years if it is serviced annually, however occassionaly faults can occur. In a lot of cases faults can be temporary and if the boiler is reset it will start working again. For the Capriz2 you can reset it by gently pressing the reset button for a few seconds. The reset button in on the top lefthand side of the digital display. We have created a special troubleshooting guide which you can access by clicking here which may help you resolve the issue. If you continue to experience problems please click here for contact information.

If you are a suitably qualified Gas Safe registered Engineer you can access our comprehensive technical help section by clicking here.